How does this work?

First you need to determine what shoes you’d like resoled, re-designed or sole swapped.

From there you can check out as usual with the service you'd like. If you select any custom resole/ redesign we will consult with you before starting.

You will then receive a confirmation email with instructions on how to ship your shoes. Once we receive your shoes we will reach out when we are ready to begin and confirm all design details. (current wait time is 6-8 weeks)

If you have any questions please send us an email at info@shopgoodsandservices.com and we can make recommendations or direct you to which service you need.

Can you repair my shoes?

Possibly. We only accept mail in shoe repair services alongside a full resole.

First please send us an email at info@shopgoodsandservices.com to determine whether the job is possible (photos are greatly encouraged).

How much do repairs cost?

Each repair job is unique so it’s best to receive a customized quote. We only do small repairs such as patching/stitching, painting, stretching, etc in addition to a full resole.

Email us with questions and photos at info@shopgoodsandservices.com

How long will it take to receive my shoes back?

Currently, our wait list is about 10-12 weeks from the date we receive your shoes. (this is the average time)

If you’re local to LA and can pick them up we can usually get them done earlier if requested.

Collapsible row

Do you accept returns?

Due to the custom nature of our services we do not accept returns. However if there is a quality issue within a reasonable amount of time we will fix at no cost.

Can I have a discount if I do multiple pairs?

Unfortunately no. Although we are a service based business we have to charge accordingly to pay our staff a fair wage. If you would like a discount please sign up for our email newsletter where we will occasionally (rarely) offer limited time discounts (mainly during black friday).

Do you repair / resole regular shoes like boots or heels?

Yes! While we specialize in sneaker resoling, we can resole boots or any other shoes. Again, any basic services like stitching, dyeing, stretching, or cleaning is only offered in addition to a resole. We recommend taking your shoes to your local cobbler if you aren’t ready for a full resole.

Can I tour the workshop?

Unfortunately no. Our workshop appointments are for customer appointments only.

What kind of glues, machines, materials, etc do you use? I want to learn more!

Due to the amount of questions we receive about this topic we have started a Patreon where we share all details/materials about the process.

Can you sell me the soles?

Unfortunately no. We source the majority of our soles from Vibram.

Can you make bespoke shoes for me?

We will take on a small amount of custom made shoes, however our lead time is roughly 3-4 months. These are for personal use only - we do not work with brands.

Do you do full restorations, can you make my shoes look brand new?

No. If you’re looking to have your shoes look brand new (i.e. they are limited edition, collectible, etc), we do not take on this kind of work. IF however, your shoes are in bad condition and you would like them resoled and cleaned we recommend a sole swap or custom resole.

Can you make a sample for my brand?

No. We only create custom shoes for personal use. We are not a factory and do not do production.

Do you make handmade Nikes or replicas?

No we do not make replicas. We specialize in combining traditional shoe making techniques and modern sneaker shapes using vegetable tanned leather and other sustainable materials to create bespoke shoes and sneakers.

We will not re-create or customize a sneaker to look like a replica, collectable, or collaboration.


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