First you need to determine what shoes you’d like resoled, re-designed or sole swapped.

From there you can check out as usual with the service you'd like. If you select any custom resole/ redesign we will consult with you before starting.

You will then receive a confirmation email with instructions on how to ship your shoes. Once we receive your shoes we will reach out when we are ready to begin and confirm all design details. (current wait time is 8-10 weeks)

If you have any questions please send us an email at info@shopgoodsandservices.com and we can make recommendations or direct you to which service you need.

Possibly. We only accept mail in shoe repair services alongside a full resole.

First please send us an email at info@shopgoodsandservices.com to determine whether the job is possible (photos are greatly encouraged).

Each repair job is unique so it’s best to receive a customized quote. We only do small repairs such as patching/stitching, painting, stretching, etc in addition to a full resole.

Email us with questions and photos at info@shopgoodsandservices.com

Currently, our wait list for regular resoles and original designs is about 10-12 weeks from the date we receive your shoes. (this is the average time). We will update this FAQ based on how busy we are.

Re-designs and made to order can take upwards of 12+ weeks as they require a design process and are much more detailed/tedious.

If you’re local to LA and book an in-person appointment, our current wait time is about 6-8 weeks.

Any original styles (not handmade) ship in 1-3 business days.

REPAIR WORK/CUSTOM SHOES: Due to the custom nature of our work and being a service-based business we do not accept returns. However if there is ever an issue that needs to be fixed we can absolutely do so at no charge.

ORIGINAL STYLES: We will accept unworn product for return or exchange within 14 days of delivery. FINAL SALE for all sale items and 'goods'.

Unfortunately no. Although we are a service based business we have to charge accordingly to pay our staff a fair wage. If you would like a discount please sign up for our email newsletter where we will occasionally (rarely) offer limited time discounts (mainly during black friday).

Yes! While we specialize in sneaker resoling, we can resole boots or any other shoes. Again, any basic services like stitching, dyeing, stretching, or cleaning is only offered in addition to a resole. We recommend taking your shoes to your local cobbler if you aren’t ready for a full resole.

Unfortunately no. Our workshop appointments are for customer appointments only.

However be sure to follow us on Instagram or get on our email list as we will often have open studio days.

Due to the amount of questions we receive about this topic we have started a Patreon where we share all details/materials about the process.

Unfortunately no. We source the majority of our soles from Vibram.

We will take on a small amount of custom made shoes, however our lead time is roughly 3-4 months. These are for personal use only - we do not work with brands.

No. If you’re looking to have your shoes look brand new (i.e. they are limited edition, collectible, etc), we do not take on this kind of work. IF however, your shoes are in bad condition and you would like them resoled and cleaned we recommend a sole swap or custom resole.

No. We only create custom shoes for personal use. We are not a factory and do not do production or development.

No we do not make replicas. We specialize in combining traditional shoe making techniques and modern sneaker shapes using vegetable tanned leather and other sustainable materials to create bespoke shoes and sneakers.

We will not re-create or customize a sneaker to look like a replica, collectable, or collaboration.